We seek a seasoned Chief Architect to lead the architectural vision, design, and development of a cutting-edge AI-driven platform. This role demands deep expertise in Customer Experience (CX) software and advanced technical knowledge of CX product development. Experience with Generative AI applications within the CX/BPO/Contact Centre domain would stand out.
WHAT'S IN STORE FOR YOU:
- Professional Growth: Opportunity to drive the architecture of a pioneering platform and work with advanced Generative AI applications.
- Collaborative Environment: Work alongside a talented team of engineers, data scientists, and product managers dedicated to CX innovation.
- Flexible Work Setup: Role structured to support personal and professional growth in a dynamic, forward-thinking environment.
HOW YOU WILL MAKE AN IMPACT:
- Architectural Leadership: Develop and drive the architectural roadmap for the SaaS platform, ensuring scalability, security, and alignment with business objectives.
- Product Development: Lead cross-functional teams through product design, development, and deployment, ensuring high standards in CX and SaaS excellence.
- CX Product Expertise: Utilize in-depth knowledge of CX workflows and best practices, ideally from contact center software companies (e.g., Genesys, NICE, Five9), to guide product enhancements and improve the customer journey.
- Generative AI Innovation: Integrate Generative AI capabilities into the platform to transform customer interactions, automate workflows, and provide predictive insights.
- SaaS Product Management: Bridge engineering and product management by defining platform architecture and driving the development team toward innovative, customer-focused solutions.
- Collaboration & Mentorship: Partner with product managers, data scientists, and engineers, fostering a culture of architectural excellence and innovation while providing mentorship.
ARE YOU A CX SaaS ARCHITECTURE EXPERT?
Experience
- 10+ years in software development and architecture.
- Expertise in integrating and enhancing CX technology platforms (e.g., Genesys, NICE, Five9).
- At least 5 years in CX software or SaaS environments, with a focus on contact center technology.
Technical Expertise
- Proven ability to design and implement large-scale SaaS applications.
- Expertise in cloud platforms (AWS, Azure, GCP), microservices architecture, and API integrations.
Generative AI Knowledge:
- Hands-on experience or strong understanding of Generative AI technologies (e.g., NLP, chatbots, virtual assistants) and their applications in CX.
- Functional expertise in AI-driven features like emotion detection, sentiment analysis, real-time transcription, voice biometrics, automated quality monitoring, and predictive analytics to enhance customer interactions and workflows.
- Experience designing AI solutions that improve agent performance, enable conversational automation and offer actionable insights for better customer outcomes.
CX Product Background: In-depth knowledge of CX workflows, customer engagement, and contact center technologies.
Education: Bachelor’s in Computer Science, Engineering, or related field; Master’s preferred.
Soft Skills:
- Strategic vision with the ability to translate business goals into actionable architectural plans.
- Exceptional communication skills, enabling collaboration across technical and non-technical teams.
- Adaptability to thrive in a fast-paced, dynamic environment.
To apply, please submit your resume and cover letter highlighting your relevant experience and qualifications.
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About us:
Axiom Path is a global solutions provider leveraging AI and pre-built analytics to deliver exceptional services across various domains. Our core values (Accountability, Excellence, Integrity, and Community) guide us in providing optimized results and unparalleled service. We are an equal opportunity employer, a SIA-recognized diversity-owned firm, committed to diversity and inclusion.
